Terms & Conditions Vendors

WHO WE ARE LOOKING FOR?

We’re building the best marketplace in Pakistan’s e-Commerce industry, starting with companies that really know their stuff:
• Customer-Centric Companies that Understand the Value of Their Customers.
• Industry-Leading Internet Retailers.
• Traditional Bricks & Mortar Retailers Competing Against Big Online Vendors.
• Highly Seasoned & Trend-Setting Marketplace Sellers.
• Seasonal Sellers.
• Companies that Understand Competitive Pricing and Merchandising.
• Quality Manufacturers/Distributors with Customer Support Capabilities.
• Overseas Brands/Individuals Looking to Bring Their Products to the Pakistan’s Market.
• Individuals dealing in Imported & Original products.
• Handcrafted products.
• Individuals who want to earn an extra cash with little investments.
• Cottage industries crafting Pakistan’s traditional products.

BEFORE APPLYING, PLEASE REVIEW OUR MINIMUM REQUIREMENTS AND EXPECTATIONS

CUSTOMER SATISFACTION

Fashioniel.com is obsessed with customer satisfaction! We go an extra mile to ensure that our customers are happy with their entire shopping experience and it shows in our online and customer satisfaction ratings. We’re looking for sellers who strive for that same level of excellence and who demonstrate it with every sale they make. Responses to all customer service inquiries must be made within one business day.
Please be advised that in the event a customer is dissatisfied with his/her Marketplace transaction, Fashioniel.com reserves the right to make discretionary concessions to resolve the matter and seek reimbursement from the seller, depending on the transaction.

PRODUCTS ELIGIBLE TO SELL

Fashioniel.com only deals in original products. Any fake, replica, first copy or any counterfeit products are not eligible to be sold on marketplace. Products and Vendors can be restricted to sell further on marketplace if found performing any such suspicious activities.

PRE-SHIPPING CHECKS
Once the order is placed you will get notified through an email. Before packing the order for dispatch make sure you perform following checks:
• Product is same as ordered (color, size, material etc.)
• Product is in its perfect condition (any defects will cause returns/refunds & lack of customer satisfaction.)
• Make sure that all items in order are available with the packaging (missing items will result in reshipping or exchanges.)
• Products should be packed properly especially fragile items so it does not break or leak during transportation.
• Label your package properly it reduces the chance for errors/misplacements.
• All products will go through quality check procedure.

SHIPPING

Fashioniel.com is known for speedy order processing and shipping, we ship most of our orders within 72 business hours. As a condition of selling on Fashioniel.com, our sellers are also expected to ship products within 24-48 hours of order confirmation. Late confirmation will automatically void orders if not responded within that timeframe.

INTERNATIONAL CUSTOMERS ORDERS

We are happy to announce that Fashioniel.com had made its footsteps to international destinations also. Currently we are offering international shipping for Apparel, Footwear and Accessories. All products lying in these categories are eligible for international shipping. Orders are shipped through our reliable logistics partners TCS and DHL.

WARRANTY AND RMA (RETURN MERCHANDISE AUTHORIZATION)

Fashioniel.com standard return policy offers our customers a 7-day refund or replacement period on eligible orders. RMAs are also generally processed within 72 hours of receipt of the product, provided the RMA request conforms to our requirements. Fashioniel.com expects and requires sellers to maintain similar policies to meet our customers’ expectations.

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